STUDENT POLICIES
Fees, Refunds and Rescheduling
Clear information. Fair processes. Support when you need it.
Read this policy alongside your written course information and enrolment terms. For help, call 02 8766 9811 or email admin@ctpm.edu.au.
Last updated: November 2026
Your training provider
This policy covers CTPM Australasia Pty Ltd (RTO 91301). Selected fee-for-service qualifications are delivered and issued by Transport & Construction Training Institute Pty Ltd (RTO 91857), as identified on the course page and in your enrolment documents. For those qualifications, the responsible RTO’s enrolment terms and policies apply to its training, assessment and certification. CTPM can help direct your enquiry to that provider.
Funded training and your written fee offer
For funded pathways, including TPEW, TPPPQ, funded full qualifications and apprenticeships or traineeships where applicable, eligibility, student contributions, exemptions, concessions and withdrawal arrangements depend on the relevant program and your enrolment. Funding is not guaranteed by making an enquiry. We will confirm applicable fees and conditions in writing before you accept an offer.
The fee-for-service withdrawal schedule below does not automatically apply to funded enrolments. Applicable funding requirements and your written funded enrolment terms must be considered. Any refund assessment will identify the basis used and the services already provided.
Your consumer rights
Nothing in this policy excludes rights or remedies that cannot be excluded under Australian Consumer Law. The withdrawal schedule concerns a learner’s change of plans; it does not remove rights arising from services that fail to meet applicable consumer guarantees.
Scope
This policy and procedure establishes the requirements for course fees, payment arrangements, transfers, rescheduling, refunds and additional service fees for training and assessment services provided by CTPM.
The policy is designed to ensure that financial information provided to prospective and enrolled learners is clear, accurate and current, and that fees, payment requirements, refund conditions and rescheduling arrangements are communicated before enrolment and payment of fees.
The policy applies to all learners, employers and staff involved in the enrolment, administration and delivery of training and assessment.
Policy
Fees and Financial Information
CTPM will provide prospective learners and employers with clear information about applicable course fees, payment arrangements and relevant additional charges before enrolment or booking is confirmed.
Current course fees are published through the CTPM website, quotations, invoices or other approved enrolment information.
Information provided about fees must be consistent across relevant information sources and must accurately reflect the current Fees Schedule and applicable course arrangements.
Course fees may vary depending on the course, training and assessment requirements, materials required and external assessor or regulatory fees. Your written fee offer identifies applicable course fees and any additional service charges.
CTPM will not impose fees or charges that have not been appropriately communicated to the learner or employer, except where the additional charge arises from a service or circumstance that was clearly identified in the applicable enrolment or fee information.
Payment
Course fees must be paid before course commencement unless an approved payment plan or employer account arrangement is in place. Payment may be made using approved payment methods, as confirmed on your invoice or written fee offer.
A booking may be held provisionally while payment arrangements are being finalised. Enrolment is confirmed once payment has been received and verified, or an approved payment arrangement has been established.
Financial records will be maintained in accordance with the RTO's financial and records management requirements.
Employer-Funded Training
Where an employer has an approved account arrangement, invoices will be issued in accordance with the agreed payment terms. Where an employer does not have an approved account arrangement, course fees must be paid before course commencement.
Where an employer account becomes overdue, CTPM may require future bookings to be paid in full before course commencement in accordance with the applicable employer agreement.
The party responsible for payment will be determined by the applicable enrolment, quotation, invoice or employer account arrangement.
Employer payment does not automatically authorise access to a learner’s records. Disclosure will follow the Privacy Notice and the learner’s authorisation or another lawful basis.
Payment Plans
Payment plans may be approved for higher-value courses at CTPM's discretion.
Where a payment plan is approved, the agreed payment amounts and due dates will be documented. Learners experiencing financial hardship may request a review of their payment arrangement. CTPM will consider such requests on a case-by-case basis. Where agreed payments are not maintained, CTPM may suspend further training or assessment activity until outstanding fees are resolved, subject to any applicable contractual, regulatory or fee protection requirements.
Course Transfers
Course fees may be transferred to another course where approved by CTPM. Unless otherwise approved by CTPM:
- A course fee may only be transferred once
- Course fees cannot be transferred from one learner to another
- The transfer must be recorded in the learner's records
- Any difference in course fees must be addressed before the transfer is confirmed
Any approved exception to the transfer requirements must be authorised by the RTO Manager or delegated authority and recorded.
Rescheduling and rebooking
Contact CTPM as soon as possible if you need to change your training or assessment arrangements. Any applicable rescheduling charge and rebooking conditions must be included in your written course terms before enrolment.
Illness, injury or other exceptional circumstances will be considered individually. Supporting evidence may be requested.
Refunds
Refund eligibility will be determined in accordance with this policy and the date written notice of withdrawal is received.
Refunds Initiated by CTPM
Where CTPM cancels a course before commencement and cannot provide a suitable alternative, the learner will receive a full refund of fees paid for the cancelled training.
Where a course is discontinued after commencement due to circumstances beyond CTPM's control, CTPM will provide the learners with the option to:
- Transfer to a suitable alternative course; or
- Receive a refund for training and assessment not yet provided
Any refund will take account of services already provided and applicable fee protection requirements. No standard administration deduction is applied by this policy where CTPM cancels or discontinues the service.
Fee-for-service learner withdrawal
This schedule applies where adopted in your written fee-for-service enrolment terms, subject to consumer rights and any more favourable agreed conditions. Funded enrolments are assessed under the applicable program requirements and written funded enrolment terms.
Refund eligibility is based on the date written notice of withdrawal is received. Refund outcomes will be recorded in the learner’s record.
| Notice Period | Refund Entitlement |
|---|---|
| Five (5) business days or more prior to course commencement | Refund of fees paid less a 10% administration fee |
| Less than five (5) but more than two (2) business days prior to commencement | 50% refund of fees paid |
| Within two (2) business days of commencement | No refund |
| Non-attendance without notice | No refund |
| Rescheduled course which is subsequently withdrawn from | No refund |
Exceptional Circumstances
CTPM may consider requests for a refund or waiver of applicable fees due to serious illness, injury or other exceptional circumstances. Supporting documentation may be requested where appropriate. Requests will be considered on a case-by-case basis by the RTO Manager or delegated authority. The decision and reasons for the decision will be recorded.
Additional services
Replacement documents, reassessment and RPL assessment may involve fees. Applicable charges will be confirmed in the written course information or quotation before the service is accepted.
Fee Protection
CTPM will manage prepaid fees in accordance with its Fee Protection Policy & Procedure and applicable regulatory requirements. Where fee protection arrangements apply, this policy will be administered consistently with those arrangements.
Contacting CTPM
To request a transfer, reschedule, withdrawal or refund, contact CTPM with your name, course, requested change and relevant dates. We will advise you of any supporting information needed and provide a written outcome. You may use the complaints and appeals process if you disagree with the decision.
CTPM Australasia Pty Ltd · RTO 91301
Email: admin@ctpm.edu.au
Telephone: 02 8766 9811
Address: 200 Military Road, Yennora NSW 2161
CTPM may update this policy from time to time to reflect changes to legislation, regulatory requirements, technology or its information-handling practices.
The current version will be made available on the CTPM website.