INFORMATION FOR STUDENTS
Know what to expect.
Start prepared.
Use this guide to prepare questions, understand your training pathway and organise the information you may need before enrolment.
Before you enrol.
Understand the course.
Read the qualification information and discuss entry requirements, outcomes and the work you want to do.
Explore qualifications →Confirm the arrangements.
Ask about delivery locations, attendance, assessment, duration, resources and any workplace requirements.
Discuss your training plan →Get written fee information.
Confirm fees, additional costs, payment arrangements and any applicable funding eligibility before you enrol.
Explore funding pathways →Tell us what you need.
Discuss language, literacy, numeracy, digital, accessibility or other learning support needs so suitable arrangements can be considered.
Contact student support →Prepare your information.
Your pre-enrolment checklist
- Confirm the qualification or units and the pathway you are applying for.
- Ask which funding program applies and what eligibility evidence is needed.
- Confirm delivery location, attendance, assessment and workplace access requirements.
- Request your written fees, additional costs, payment arrangements and applicable refund terms.
- Read the current student handbook and discuss any support needs before accepting your place.
For an apprenticeship or traineeship, ask what your employer needs to organise. For RPL, prepare a summary of your experience before collecting detailed evidence.
Previous learning and experience
Have your qualification records, statements of attainment and a summary of relevant work experience available. These help the team discuss credit transfer, RPL and training needs.
Understand RPL and evidence →Enrolment documents
Our team will explain the identity, enrolment and program-specific information required for your pathway. Ask for the appropriate submission process before sending identity documents or detailed workplace evidence.
Policies and student support.
Policies you can read online
Read our student policies below alongside your written course information and enrolment terms. Contact our team if you need help understanding how a policy applies to your training pathway.
Request the current student handbook and any course-specific conditions from our team.
Request student documents →Find the right support
- Fees or refunds: read our fees, refunds and rescheduling policy alongside your course-specific terms.
- Assessment concerns: read the assessment appeals process.
- Service concerns: find out how to make a complaint.
- Personal information: read our Privacy Notice for access and correction requests.
Raise questions early
If you have a concern about your training, assessment or support, contact our team. Our Complaints and Appeals policy explains how to raise a concern and the steps that follow.
Contact student support →Need help before you decide?
We can talk through the course information and your next steps.